What are the responsibilities and job description for the Inside Sales Specialist position at Sonance?
Description
We are looking for a driven Inside Sales Specialist to join our team. This role is pivotal in providing exceptional sales support, maintaining client relationships, and collaborating closely with both internal and external stakeholders to achieve our business objectives. Adaptability to dynamic environments is crucial, and the ideal candidate will embody proactive teamwork, meticulous communication, and a steadfast commitment to delivering top-tier service.
Requirements
Duties and Responsibilities:
- Inside Sales Support:
- Facilitate effective communication within the team and with representatives.
- Manage inbound customer inquiries regarding product orders, shipping, billing, and general support.
- Collaborate closely with the RMA department to ensure efficient handling of returns and related processes.
- Proactively address customer inquiries and service requests to ensure high satisfaction levels.
- Serve as an expert in our online customer portal.
- Conduct comprehensive in-person and online trainings for customers, representatives, and employees to educate them on operational tools.
- Lead projects from inception to completion, aligning them with company OKRs.
- Follow up on leads and drive customer adoption.
- Comfortable with data analysis and monthly reporting for the Inside Sales Specialist team and Sales team.
- Team Support:
- Drive adoption of orders through our My Sonance platform, identifying exceptions and proposing solutions.
- Collaborate effectively with internal and external teams to align strategies, share market insights, and enhance customer experience.
- Cultivate and maintain strong relationships with both new and existing customers.
- Represent the company at trade shows and conferences.
- Training and Hands-On Product Installation:
- Participate in product training sessions, including hands-on installation experiences.
- Stay updated on the latest products and technologies to provide accurate support to customers and team members.
- Data & Reporting:
- Analyze open order reports to deliver precise data to teams and team members.
- Communicate key data insights effectively to support decision-making processes.
- Ensure the accuracy and timeliness of data provided for reporting purposes, including the Inside Sales Specialist Monthly Report.
- International Sales Support:
- Assist international customers, including providing proforma invoices when required.
- Support international customers with documentation needs, including familiarity with Incoterms, VAT, HTS codes, customs clearance, and product certifications.
- Knowledge or experience in the speaker manufacturing industry is advantageous.
- Cross-Departmental Collaboration:
- Collaborate across departments such as Design Services, Field Support, Engineering, Warehouse Operations, and Tech Support.
Required Qualifications:
- Excellent communication skills adaptable to various communication channels.
- Strong commitment to maintaining a respectful and collaborative work environment.
- Ability to thrive in a dynamic, ever-changing environment.
- Customer-centric mindset with proficiency in multitasking and managing simultaneous phone calls.
- Proficiency in Microsoft Suite (Word, Excel, Outlook), PDF, Zoom, Box, and other online tools.
- Capability to analyze and interpret data, including familiarity with open order reports.
- Experience with ERP and CRM systems; familiarity with Oracle PeopleSoft is a plus.
- Detail-oriented with a proven ability to manage large volumes of information accurately.
- Team player with a proactive, solution-oriented approach.
- Three to five years of experience in customer service or inside sales roles.
- Experience in handling international sales documentation is advantageous.
