Client Services Specialist

What are we looking for?

The ideal candidate for the Client Services Specialist role is organized, detail-oriented, and an excellent communicator. In this role, you’ll manage day-to-day communications with clients and coordinate tasks within our team, ensuring smooth engagement execution. This position is perfect for someone with a foundational understanding of digital marketing and advertising who enjoys building strong client relationships and thrives in a dynamic, multi-tasking environment. If it sounds like you might be a good fit, email a letter of interest and resume to anthony.pyatt@sonardigital.co.

What are you responsible for?

• Serve as the main point of contact for small to midsize engagements, managing day-to-day communications for clients.
• Schedule client meetings, prepare agendas, and send meeting minutes.
• Manage Monday.com boards for assigned client accounts.
• Assist with tracking and reporting client performance metrics.
• Assist with ad trafficking for paid social ads based on company bandwidth.
• Support and field billing and invoicing inquiries, as needed.
• Ensure client expectations are met while maintaining clear communication and setting appropriate boundaries.

What do we expect from you?

• 0-4 years of experience in client services, project management, or digital marketing.
• Excellent customer service and problem solving skills. Ability to professionally field questions when information is not readily available (“Let me check with the team and get back to you”)
• Strong written and verbal communication skills.
• Ability to manage multiple clients and projects simultaneously.
• Willingness and ability to attend local in-person client meetings, as needed.
• Proficiency in GSuite (Docs, Sheets, Slides), Microsoft Office, and project management software (e.g., Monday.com or similar). Advance understanding of Sheets/Excel preferred.
• Basic understanding of digital marketing concepts . (This role is not currently tasked with managing organic social.)
• Positive attitude, attention to detail, and a collaborative mindset. As a small team, you will be asked to support tasks outside of your core responsibilities, as needed.

What’s it like to work at Sonar Digital?

At Sonar Digital, we strive to provide best-in-class service to all of our clients. We are a small, nimble team that takes an immense amount of pride in the work we do. Top of the line benefits come with the expectation that when you’re working, it’s at 100%.

We are actively evolving our practices to foster an environment that promotes inclusivity for all, and is representative of the clients we serve. We highly encourage people from traditionally underrepresented communities, such as people of color, those with disabilities and/or who identify as LGBTQ to apply. We also take pride in our team’s willingness and ability to accommodate the sometimes varying schedules of parents, parents-to-be and other caregivers.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: Hybrid remote in Portland, ME 04101

Salary : $40,000 - $55,000