What are the responsibilities and job description for the Customer Service Representative position at Sonder Community Services?
Job Description
Job Description
Salary : $35-$40 Hourly
Position Overview :
We are looking for a motivated and enthusiastic Customer Service Representative to join our team. The successful candidate will be the first point of contact for customers, handling inquiries, complaints, and requests to ensure high customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities :
- Answer customer inquiries via phone, email, or live chat in a polite and professional manner.
- Resolve customer complaints, concerns, or issues in a timely and effective manner.
- Provide product or service information to customers, ensuring accurate details are communicated.
- Process orders, refunds, and exchanges as required.
- Maintain customer records and update account information as necessary.
- Assist customers in troubleshooting product or service-related problems.
- Escalate issues to the appropriate department when necessary.
- Ensure customer satisfaction by providing prompt, courteous, and accurate service.
- Work with other team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution provided.
Required Skills and Qualifications :
Preferred Qualifications :
Work Environment :
remote work
Salary : $35 - $40
