What are the responsibilities and job description for the Practice Relationship Manager position at SonderMind Careers?
About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people find a therapist and the right in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.
To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
The Practice Relationship Manager (Physician Liaison) is a field-based role focused on developing and maintaining strong relationships with healthcare providers and their teams. By engaging directly with physicians, practice managers, and medical office staff, you will play a pivotal role in educating and supporting practices on SonderMind’s services and programs. This includes delivering training, providing regular updates, and fostering ongoing collaboration to optimize patient access to care.
In this role, you will partner with internal teams, including Account Executives and Marketing, to execute strategies and ensure practices have the tools and information they need for successful engagement. You’ll be responsible for identifying and resolving barriers to client care and driving practice-level activities to meet access targets in your designated territory. Regular, strategic travel within the Washington, DC area is required.
The ideal candidate is a highly motivated self-starter who thrives on building meaningful connections, navigating shifting priorities, and exceeding performance goals in a fast-paced environment.
Essential Functions
- Meet face-to-face with medical practices to educate them on services and intake processes, conduct training presentations and lunch / learns with practice staff
- Create, foster, and enhance relationships with targeted practices through consistent and strategic field and virtual outreach
- Collaborate on and execute direct communications with practices to ensure patient awareness, onboarding efficiency and timeliness
- Coordinate with Account Executives and marketing for engagement strategies, campaigns, and promotional activities
- Drive practice level activities to achieve access targets for designated geography
- Communicate and collaborate with multiple internal and external stakeholders
- Be adaptable and able to pivot based on shifting priorities
- Ensure all interactions and communications with referring physicians follow legal and ethical guidelines
What does success look like?
- Obtain the ability to communicate the full value of partnering with SonderMind to everyone from frontline office resources to physicians.
- Meet or exceed monthly performance goals
- Maintain a consistent daily output of outreach and engagement activities to support monthly quota
- Within 90 days, be fully ramped up across all practices in your respective territory driving target level of engagement
Who You Are
- Must reside in greater DMV area
- Have 2 years of experience in field sales, community outreach, or relationship-driven roles, with experience in healthcare, high-growth, or dynamic environments preferred.
- Self-starter that takes initiative and adapts to changing demands
- Brings a positive and professional attitude to work every day
- Growth mindset, always ready to learn and apply new strategies or approaches
- Superior attention to detail and time management skills
- Excellent verbal and written communication skills
- Highly organized
- Experience with a CRM software (Salesforce preferred)
Our Benefits
Compensation for this role is a mix of base salary and uncapped commission. The base salary ranges from $50,000 to $55,000, with on-target earnings adding approximately $20,000. With the uncapped commission structure, high performers have the opportunity to significantly exceed on-target earnings.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Salary : $50,000 - $55,000
