What are the responsibilities and job description for the Front Desk Agent position at Sonesta ES Suites Cincinnati - Sharonville East?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our resort. The ideal candidate will possess strong hospitality management skills and a passion for customer service. As the first point of contact for guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Respond to guest inquiries, providing information about hotel services, local attractions, and amenities.
- Handle reservations and modifications with attention to detail.
- Address guest concerns or complaints promptly and professionally, ensuring satisfaction.
- Maintain front desk operations, including answering phone calls with proper phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Assist with billing inquiries and payment processing as needed.
- Promote hotel services and amenities to enhance the guest experience.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations and hospitality.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Flexibility to work various shifts, including weekends and holidays as required.
- Proficiency in hotel management software is advantageous but not mandatory.
Join our team as a Front Desk Agent where your commitment to exceptional service will help create lasting memories for our guests!
Job Types: Full-time, Contract
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Cincinnati, OH 45241 (Required)
Ability to Relocate:
- Cincinnati, OH 45241: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16