What are the responsibilities and job description for the Operations Supervisor - Hotel position at Sonesta Essential Hotel Fairmont?
Millennium Hospitality Management Group is one of the fastest growing hotel development and management companies nationwide.
Are you looking to work for the best of the best, and you like to be challenged everyday? Like when each day is different, and are you looking to grow and make a career, then you need to apply at the Sonesta essential Hotel Fairmont. We are looking for fast-paced, guest experience-focused individuals in our hotel to take on the position of Operations Supervisor
Summary:
Responsible for in-house sales, special client requests, local negotiated accounts, service experience on the front desk, along with supporting and training all front desk associates.
Essential Duties:
- Provide the highest quality of service to the guest at all times
- Check guests in and out efficiently and in a friendly manner.
- Handle guest mail and messages per established procedures.
- Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handles special requests.
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
- Maintain excellent rapport with guests and customers. Work closely with other departments to coordinate details, special requests and VIP Packages.
- Involvement in Community Activities and Hotel Programs
- Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market.
- Support and handle existing accounts through direct relationship and focus
- Attend any brand required training
- Have a thorough knowledge of emergency and security procedures.
- Support, mentor and train all front desk associates
- Assist in marketing effort by assisting in sales blitzes.
- Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.
- Complete weekly front desk scheduling based on forecasted occupancy due on each Wednesday of the week
Job Type: Full-time
Pay: From $34,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $34,000
