What are the responsibilities and job description for the Overnight Front Desk Associate position at Sonesta Essential?
Our hotel requires the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing and friendly with a natural talent for customer service. As the Front Desk Agent, it would be your job to provide a welcoming experience for the guest. We are looking for someone dependable, responsible and hard working to join our team. The days would be Friday and Saturday (some week days as needed). Our scheduled shift hours for the 3rd shift night audit position are typically 12a-8a. Must be reliable. Serious applicants only apply
Qualifications
- Proven customer service skills with a strong focus on guest satisfaction
- Experience in front desk operations within a hotel environment
- Familiarity with night audit procedures and multi-line phone systems
- Strong hospitality knowledge, with the ability to manage guest relations effectively
- Bilingual or multilingual capabilities are a plus
- Excellent phone etiquette and communication skills
- Flexible schedule/ Open availability is a plus
Responsibilities
- Greet and assist guests at the front desk, providing exceptional customer service and hospitality.
- Manage check-ins and check-outs efficiently, ensuring accurate billing and guest satisfaction.
- Handle phone inquiries and reservations using a multi-line phone system.
- Conduct night audits, balancing accounts and preparing reports for management.
- Address guest concerns and requests promptly to enhance their experience.
- Maintain a clean and organized front desk area, adhering to hotel standards.
- Maintain the public areas
- Help with laundry
Job Type: Part-time
Pay: From $13.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends only
Experience:
- Front desk: 1 year (Required)
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Plainfield, IN 46168 (Required)
Ability to Relocate:
- Plainfield, IN 46168: Relocate before starting work (Required)
Work Location: In person
Salary : $14