Assistant General Manager - Full Time

Sonesta Hotels International Corporation

Assistant General Manager - Full Time (Finance)

Job Description Summary

Please make an application promptly if you are a good match for this role due to high levels of interest.

The Assistant General Manager (AGM) will lead the operations team in the day to day workings of the hotel. They will also work closely with the General Manager (GM) to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. The AGM in conjunction with the GM will work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels. Flexible Schedule is needed.

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
• Manage the front office, housekeeping, and food and beverage operation of the hotel.
• Assist with the direct sales activities of the hotel in partnership with the hotel's Director of Sales (DOS), Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area.
• Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) regarding room type and length of stay pricing.
• Regularly sell hotel rooms through direct client contact.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Manage the Sonesta brand positioning through the proper use of all marketing programs.
• Manage the appearance, condition, and preventive maintenance of the physical plant by collaborating with the Maintenance Manager.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel.
• Assist the GM with the development, implementation, and monitoring of capital and operational budgets for the hotel.
• Ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.
• Ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.
• Ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.
• Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel.
• Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.
• Enforce hotel standards, policies, and procedures.
• Act as "Manager on duty" as required.
• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

Pay Range

Pay range $120,000 - $140,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience / overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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Salary : $120,000 - $140,000