What are the responsibilities and job description for the Room Attendant/Housekeeping position at Sonesta Select Greenbelt-College Park?
About us
At Sonesta Select Greenbelt-College Park , we open our doors and welcome the world. Sonesta offers service with a passion, loyalty with a purpose, and a commitment to the many faces—new and familiar—that stay with us. The human side of hospitality is the core of our culture. Our mission is to wow every guest, team member, partner and community in which we operate by delivering quality, value and amazing hospitality. We bring these values to every one of our over 280 properties in eight countries—and counting.
JOB DESCRIPTION SUMMARY:
The Room Attendant (RA) works with the Housekeeping Management Team to clean 16 to 18 guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Responsibilities:
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.
- Respond to guests’ requests such as in a timely and efficient manner.
- Report needed repairs or unsafe conditions to supervisor.
- Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
- Deliver lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state and local laws regarding health and safety services.
- Perform other duties as assigned.
Required Skills:
- High school diploma or equivalent
- Housekeeping experience a plus, but will train the right fit
- Must be highly motivated and able to work independently
- Excellent communication skills
- Ability to move, bend, lift, push, pull, and carry up to 50 pounds
- Ability to stand and walk for an entire shift and perform repetitive motions
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
What We Offer:
- We offer medical, dental, and vision insurance to our full-time team members
- Paid vacation and sick time
- Throughout your career with Sonesta we will ensure your success by providing training and career growth opportunities
Sonesta Select Greenbelt-College Park is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $17
