What are the responsibilities and job description for the Hotel Assistant General Manager position at Sonesta Simply Suites - Hampton?
Job Title: Assistant General Manager
Overview
We are looking for a motivated and experienced Assistant Hotel Manager to join our team. In this key role, you will work closely with the Hotel Manager to oversee daily operations, ensuring a memorable guest experience while maintaining the highest standards of service. The ideal candidate will have strong leadership abilities, a passion for hospitality, and a keen focus on guest relations and revenue optimization.
Key Responsibilities
- Support the management of hotel operations, including front desk, housekeeping, and maintenance departments.
- Drive guest satisfaction by addressing inquiries, resolving concerns, and consistently delivering outstanding customer service.
- Supervise the night audit process to ensure accurate financial reporting and compliance with hotel policies.
- Contribute to revenue management strategies aimed at maximizing occupancy and profitability.
- Lead, train, and mentor hotel staff, fostering a positive, collaborative work environment that enhances team performance.
- Maintain clear and effective communication across all departments to ensure smooth, efficient operations.
- Assist in implementing budgeting practices that control costs while maintaining excellent service standards.
- Efficiently manage phone systems for both guest interactions and internal coordination.
Qualifications
- Previous experience in hotel management or a related role within the hospitality industry is preferred.
- Demonstrated expertise in guest services, with a strong ability to create exceptional guest experiences.
- Knowledge of revenue management strategies and budgeting processes is a plus.
- Excellent communication skills and professional phone etiquette are essential for interacting with both guests and staff.
- Leadership experience is highly valued, with the ability to inspire and guide team members to success.
- Familiarity with night audit procedures is beneficial but not required.
Join our team and play a pivotal role in delivering exceptional guest experiences while helping to lead a dynamic and dedicated team committed to excellence in hospitality.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Application Question(s):
- Do you have 2 years of HOTEL experience?
Ability to Relocate:
- Hampton, VA 23666: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000
