Billing Analyst

The Cash Application Billing Specialist is responsible for managing and applying incoming payments from customers to their corresponding invoices. The role involves reviewing and reconciling accounts, ensuring payment accuracy, and collaborating with other departments to resolve payment-related issues. The ideal candidate should be detail-oriented, organized, and have strong communication skills to facilitate smooth operations.

Key Responsibilities:

Payment Application:

• Apply customer payments (checks, ACH, credit card, etc.) to their respective accounts.
• Ensure accurate and timely application of payments to open invoices.
• Handle discrepancies in payment applications and investigate discrepancies as necessary.

Account Reconciliation:

• Reconcile cash applications with customer accounts, ensuring all payments are accounted for correctly.
• Work closely with the collections team to resolve unapplied payments or discrepancies in accounts.
• Billing and Invoicing:
• Support the creation and review of customer invoices to ensure accuracy before billing.
• Ensure that all billed amounts align with customer contracts, pricing agreements, and sales orders.
• Address and resolve billing inquiries or disputes.

Reporting:

• Assist in generating reports on cash application status, aging reports, and unapplied payments.
• Provide regular updates to management on cash application performance and issues.

Customer Communication:

• Communicate with customers to clarify payment details, resolve discrepancies, or follow up on overdue payments.
• Maintain professional relationships with customers to ensure a smooth billing process.

Documentation and Record-Keeping:

• Maintain accurate records of payments received and applied.
• Document and file relevant payment details for audit and compliance purposes.

Collaboration:

• Work with internal departments, including sales, finance, and customer service, to resolve billing issues and improve cash flow processes.
• Participate in team meetings and contribute to process improvements.

Skills and Qualifications:

• Education: High school diploma or equivalent; some positions may require an associate's or bachelor’s degree in accounting, finance, or a related field.
• Experience: 2 years in accounts receivable, cash application, billing, or a related finance role.
• Technical Skills: Proficient in Microsoft Excel, ERP systems (e.g., SAP, Oracle), and payment processing tools.
• Attention to Detail: Ability to maintain accuracy while processing payments and resolving discrepancies.
• Communication Skills: Strong written and verbal communication skills, with the ability to interact with internal teams and customers.
• Analytical Skills: Ability to analyze payment information and identify patterns or discrepancies.

Preferred Qualifications:

• Experience with collections or customer account management.
• Familiarity with accounting software and ERP systems.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.

Compensation: $24 to $26 an hour

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.