What are the responsibilities and job description for the Customer Experience Director position at Sonic Drive-In?
Sales and Operations Management:
The successful candidate will be responsible for driving business growth, managing sales teams, and overseeing daily operations at Sonic Drive-In. This role requires strong leadership skills, effective communication, and a passion for delivering exceptional customer experiences.
Main Responsibilities:
Requirements:
The successful candidate will be responsible for driving business growth, managing sales teams, and overseeing daily operations at Sonic Drive-In. This role requires strong leadership skills, effective communication, and a passion for delivering exceptional customer experiences.
Main Responsibilities:
- Direct and motivate a high-performing team to achieve sales targets and maintain excellent service standards.
- Implement effective inventory management and labor control strategies to optimize drive-in operations.
- Adhere to company policies, procedures, and safety protocols to maintain a positive work environment.
- Perform administrative duties, including record-keeping and documentation.
Requirements:
- Minimum 6 months of experience in restaurant management (QSR) or 1 year of retail management experience.
- Proven ability to lead teams, manage conflicts, and make data-driven decisions.
- Excellent communication, problem-solving, and time management skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
