What are the responsibilities and job description for the Multi-Unit Leader position at Sonic Drive-In?
Description:
Sonic Drive-In is a place where having fun while working and gaining a sense of accomplishment are key. Not only do you work with fantastic people, but you'll also receive great pay, flexible hours, and a cool uniform.
As a Sonic Multi-Unit Leader, you will be responsible for managing the operations of all General Managers and employees within multiple Sonic drive-ins. You will also train and support the drive-ins' employees to ensure quality food is served in a clean, safe, and efficient manner, providing guests with an enjoyable experience at Sonic.
The job duties include:
* Managing, training, and coaching Working Partners/General Managers and conducting management orientation.
* Directing and assigning employees as needed to ensure all aspects of service meet operational standards.
* Overseeing multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop, and if applicable Drive-Thru) as needed and depending on store volume during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
* Adhering to and monitoring management compliance of the drive-in employee handbook, policies, and practices.
* Taking appropriate action to address employee issues and policy violations and immediately reporting all employee issues, complaints, and policy violations to his/her immediate supervisor.
* Reviewing employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
* Monitoring multiple drive-in cost control procedures for food, labor, paper, and inventory. Taking immediate corrective action when necessary.
* Monitoring performance of vendors. Taking immediate corrective action when necessary.
* Auditing drive-in employment-related records and payroll records.
* Reinforcing the importance of placing guest needs first to drive-in management on a consistent basis.
* Responding to escalated guest requests and complaints in a respectful manner. Taking immediate corrective action when necessary.
* Recruiting, interviewing, and hiring management team members to achieve proper staffing levels.
* Approving compensation levels of drive-in employees and managers within company guidelines.
* Preparing all necessary operational reports for multiple drive-ins. Developing appropriate action plans to resolve unfavorable financial and/or sales trends.
* Developing and implementing a marketing plan for the region.
Requirements:
* A high school diploma or equivalent is required. Advanced studies in business, restaurant management, or related fields are preferred.
* A minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision is required.
* Multi-unit supervision experience is preferred.
* Required to work a minimum 5-day workweek including irregular hours, nights, weekends, and holidays.
* Knowledge of recruiting, interviewing, and selection practices is required.
* Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations is required.
* Leadership and supervisory practices and skills; effective verbal and written communication skills are required.
* Basic accounting and computer skills are required.
* Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems is required.
* Problem-solving, decision-making, and conflict-resolution skills are required.
* Abide by the company's appearance, uniform, and hygiene standards.
Additional Info:
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin'...you get the picture! It's downright sensational! All that's missing is you, so apply today. Sonic and its independent franchise owners are Equal Opportunity Employers.
Sonic Drive-In is a place where having fun while working and gaining a sense of accomplishment are key. Not only do you work with fantastic people, but you'll also receive great pay, flexible hours, and a cool uniform.
As a Sonic Multi-Unit Leader, you will be responsible for managing the operations of all General Managers and employees within multiple Sonic drive-ins. You will also train and support the drive-ins' employees to ensure quality food is served in a clean, safe, and efficient manner, providing guests with an enjoyable experience at Sonic.
The job duties include:
* Managing, training, and coaching Working Partners/General Managers and conducting management orientation.
* Directing and assigning employees as needed to ensure all aspects of service meet operational standards.
* Overseeing multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop, and if applicable Drive-Thru) as needed and depending on store volume during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
* Adhering to and monitoring management compliance of the drive-in employee handbook, policies, and practices.
* Taking appropriate action to address employee issues and policy violations and immediately reporting all employee issues, complaints, and policy violations to his/her immediate supervisor.
* Reviewing employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
* Monitoring multiple drive-in cost control procedures for food, labor, paper, and inventory. Taking immediate corrective action when necessary.
* Monitoring performance of vendors. Taking immediate corrective action when necessary.
* Auditing drive-in employment-related records and payroll records.
* Reinforcing the importance of placing guest needs first to drive-in management on a consistent basis.
* Responding to escalated guest requests and complaints in a respectful manner. Taking immediate corrective action when necessary.
* Recruiting, interviewing, and hiring management team members to achieve proper staffing levels.
* Approving compensation levels of drive-in employees and managers within company guidelines.
* Preparing all necessary operational reports for multiple drive-ins. Developing appropriate action plans to resolve unfavorable financial and/or sales trends.
* Developing and implementing a marketing plan for the region.
Requirements:
* A high school diploma or equivalent is required. Advanced studies in business, restaurant management, or related fields are preferred.
* A minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision is required.
* Multi-unit supervision experience is preferred.
* Required to work a minimum 5-day workweek including irregular hours, nights, weekends, and holidays.
* Knowledge of recruiting, interviewing, and selection practices is required.
* Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations is required.
* Leadership and supervisory practices and skills; effective verbal and written communication skills are required.
* Basic accounting and computer skills are required.
* Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems is required.
* Problem-solving, decision-making, and conflict-resolution skills are required.
* Abide by the company's appearance, uniform, and hygiene standards.
Additional Info:
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin'...you get the picture! It's downright sensational! All that's missing is you, so apply today. Sonic and its independent franchise owners are Equal Opportunity Employers.
