What are the responsibilities and job description for the Business Office Coordinator position at Sonida Senior Living?
Find your joy here, at Autumn Glen, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!
Autumn Glen, a premier retirement community in Greencastle, Indiana, provides quality care to residents in an Assisted Living community.
What We Offer You
The Business Office Coordinator is responsible for supporting the business office functions at the community, primarily focusing on as well as payroll tasks. This position serves as the community’s support resource for handling and managing questions/inquiries from residents and their families related to services, billing or solving concerns. Support provided as well as our own employees with benefits, orientation and may perform recruiting and interviewing assistance as well.
Autumn Glen, a premier retirement community in Greencastle, Indiana, provides quality care to residents in an Assisted Living community.
What We Offer You
- Flexible scheduling**
- Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
- SafelyYou - AI video technology that detects and prevent falls
- Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
- Sage - Improve call light response time and improvement to service and care
- Microsoft Power BI - one stop for all data needs
- Company support for educational and learning opportunities
- Paid referral programs for Team Member and Resident referrals
- Medical, dental, vision, and life/disability insurances*
- 401k retirement savings offering a discretionary match determined each year based on company performance
- Employee Assistance Program
- Dependent Care and FSA saving accounts
- PTO available day one
- Paid Training
- Benefit eligibility dependent on employment status
- Eligibility based on location
The Business Office Coordinator is responsible for supporting the business office functions at the community, primarily focusing on as well as payroll tasks. This position serves as the community’s support resource for handling and managing questions/inquiries from residents and their families related to services, billing or solving concerns. Support provided as well as our own employees with benefits, orientation and may perform recruiting and interviewing assistance as well.
- Assists with implementation and assures all employees are following Company policies and procedures, and assist administering, coordinating, and directing all activities in accordance with the policies and procedures, benefit enrollment, orientation, and general HR responsibilities and compliance.
- Ensures compliance with all laws, rules, and regulations (i.e., HIPAA, State Regulations, OSHA, and infection control protocols, etc.)
- Assures accurate completion of admissions forms, contracts, etc.
- Tracks state requirements as indicated for training, certifications and licensure, and maintains records required by licensing agencies. If appropriate, be thoroughly familiar with the financial terms of any Medicaid waiver or other government payor program in which the Company participates.
- Assists the Community Team with a target of a high degree of customer satisfaction.
- Maintains a professional demeanor with all Residents, families and friends, third party providers, professional referrals and the general public in representing the Community and the Company.
- Complies and prepares data/reports on a weekly, monthly and annual basis.
- Reports all suspicions of abuse, neglect, or financial exploitations immediately to a supervisor.
- Offers support by fielding staff, resident and family complaints/concerns, executing policy and procedure, and assisting with lease signings.
- Effectively communicate with Executive Director and corporate office staff to obtain documentation required for record keeping.
- Support and assist in completing the payroll process for all staff in the community.
- Assist in the recruiting and retention process, schedule interviews, and working with the leadership team to provide a great employee experience.
- Customer service front office support by answering phone calls professionally, greeting customers, employees and family members.
- High School Diploma required, Associate preferred in the area of Accounting or Finance or a related field and one year of experience with business office functions; or an equivalent combination of education and experience.
- One (1) to Two (2) years’ experience working in an office setting.
- Working knowledge of general accounting, billing and collections and expense management practices.
- Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
- Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
