Banquet Server/Bartender

The Sonnenalp Hotel is seeking an On-call Banquets Server / Bartender.

Wage: $14.81/hour, plus tips

Primary Purpose of Position

Banquet servers are responsible for all conference services events from set-up, to servicing, to breakdown, to cleanup. The Banquet staff is often required to act as host, busser, inventory controller and other duties while carrying out the specific duties of their position. The position requires working closely with a high volume of demanding clientele and other staff. Banquet staff must not only be congenial, but able to attend to customer requests in an efficient and timely manner.

Essential Duties and Responsibilities

• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room is set as contracted
• Confirm and setup A/V equipment needs to contract for the event
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive
• Stay in communication with the lead banquet staff regarding any special needs
• Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel
• Pass any information that is needed to the next staff member on duty
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment
• Maintain high standards of safety and cleanliness in all areas of the banquet spaces
• Communicate any areas of need, problems, and concerns from guest to Manager
• Keep inventory of all Conference Center equipment in order and stored in their appropriate areas
• Provide all group guests with a lasting experience of the hotel with intent for return business
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
• Delivering Alcoholic and Nonalcoholic drinks for service
• Properly open and pour wine at the tableside
• Performing basic cleaning tasks as needed or directed by supervisor
• Greet all guests warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently.
• Polish silverware and flatware; roll napkins
• Set room with banquet furniture and all other requests
• Assist with BEO preparation, timing of event, and adherence to instructions in BEO, from clients, and fellow staff members including conference service managers, sales managers, chefs and cooks, etc.
• Answer any questions from guests
• Clean all aspects of the banquet facility
• Carry dirty linen to laundry
• React to last minute changes in a professional manner
• Act as a responsible, personable representative of the Sonnenalp team

Education/Experience

• Banquet experience in a luxury hotel preferred
• Basic understanding of wine and cocktails
• Personable disposition which is maintained in pressure situations
• Strong organizational skills

Special Skills/Equipment

• Experience with POS desired
• TIPS certification preferred

Essential Physical Requirements

• Ability to work a flexible schedule
• Long hours are required at times; 8-12 hour shifts, up to 50 hours per week
• Ability to carry up to 40 lbs regularly

Benefits:

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal

Employee Conduct

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.