What are the responsibilities and job description for the Front Desk Agent position at Sonnenalp Hotel?

The Sonnenalp Hotel is looking for Front Desk Agents to join an amazing team! This position will stay open until March 31st, 2025 or until filled.

Wage : $20.00 - $22.00 / hour, DOE

Typical Schedule : Day and Night shifts, weekends and holidays required

Primary Purpose of Position

A Front Desk Agent is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

Essential Duties and Responsibilities

Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.
Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
Have knowledge of room rates, packages and discounts available.
Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
Ensure there are no check-outs with balances due.
Any other task either written or verbally defined by the Front Desk Manager.

Education / Experience

Minimum of 1 year Customer Service experience.

Experience with HMS or similar Lodging Software preferred.

Strong organizational skills

Recommended Skills and Qualifications

Efficient with computers, Microsoft Office, and web based systems.

Excellent communication, interpersonal and multi-tasking skills.

Ability to work under pressure and use good judgment.

Friendly, warm and enthusiastic personality.

Essential Physical Requirements

Ability to work a flexible schedule

Ability to stand and walk for full length of shift, up to 12 hours at one time

Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting

Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits

Medical, Dental, Vision Insurance

Resort Discounts

Holiday Pay, Paid Time Off and Sick Pay

401(k) Retirement Plan & Roth 401(k)

Voluntary Life Insurance

Short Term & Long Term Disability

Employee Assistance Program

Parking Credit or Discounted Bus Passes

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Salary : $20 - $22

Apply for this job

Receive alerts for other Front Desk Agent job openings

Front Desk Agent

What are the responsibilities and job description for the Front Desk Agent position at Sonnenalp Hotel?

What is the career path for a Front Desk Agent?

Sign up to receive alerts about other jobs with skills like those required for the Front Desk Agent.

Job openings at Sonnenalp Hotel

Not the job you're looking for? Here are some other Front Desk Agent jobs in the Vail, CO area that may be a better fit.

We don't have any other Front Desk Agent jobs in the Vail, CO area right now.

AI Assistant is available now!