What are the responsibilities and job description for the Lead Spa Concierge position at Sonnenalp Properties?
Hourly 21.00-23.00 Tips 3.00-6.00/ average per hour
Primary Purpose of Position
To assist the Spa Director in providing leadership and supervision of the Spa Concierge as well as all staff in the daily Spa operations, including: retail, membership, Spa Café, fitness/wellness, and therapists/aestheticians in the absence of their Lead.
Essential Duties and Responsibilities
- Perform basic Spa Concierge duties, including: guest reservations, assisting guests in the Spa facilities, performing regular refreshes of spa facilities, administering the Oxygen Bar, cash and credit card sales, and all other Spa Concierge duties as needed
- Perform opening and closing duties as needed
- Maintain complete knowledge of spa and hotel operations, including events and specials
- Oversee the daily operations of the Spa, including: guest reservations, inventory of retail and professional products, monitoring proper booking standards, cleanliness of spa area, payroll through Paychex, staff scheduling, organizing and maintaining the retail boutique, the Spa café and Oxygen bar
- Assist in hiring staff and with disciplinary actions which are within the Sonnenalp standards
- Write and deliver annual spa concierge performance reviews
- Aid in executing weekly training sessions to ensure a high level of guest service and satisfaction
- Help in ordering, inventory, and stocking of the retail boutique; including seeking new products and services which adhere to the Spa culture
- Respond to guest requests and complaints in an appropriate manner
- Ensure all LHW standards are met consistently
- Attend regularly scheduled meetings with the Spa Leadership team
- Schedule and facilitate quarterly Spa Concierge department meetings
- Monitor Spa related HotSOS issues, including following up on issues as needed and closing the issues in HotSOS
- Act as spa representative on the hotel Safety or Training Committee requires one meeting per month
- Assist Spa Director with booking all spa groups, at times being the main point of contact for the group coordinators
- Assist Spa Director with various other projects as needed
Education/Experience
- College degree, with a preference in emphasis on Hospitality
- One year experience in a leadership or supervisory role (preferably in a spa or hospitality environment); Two years of prior spa concierge experience; OR two years worked in Sonnenalp Spa Concierge role with performance rating of 3.5 or higher, no more than one disciplinary action within six months of consideration for promotion, and a minimum of 40 hours training in spa related topics (products, treatments, guest service, etc)
- Experience with computer software programs, including: Microsoft office, Springer Miller Systems (ideally, Spa Soft)
Special Skills/Equipment
- Extraordinary guest service skills
- Effective communication and multi-tasking skills
- Ability to manage, motivate and train staff members
- Possesses a strong attention to detail
- Flexibility in schedule
- Ability to learn and assimilate new information quickly and efficiently
Essential Physical Requirements
- Must be able to stand 8-10 hours a day
- Must be able to work 8 hour shifts, 5 days a week; or 10 hour shifts, 4 days a week
- Must work weekends and holidays
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
