What are the responsibilities and job description for the OWBR Assistant Operations Manager position at Sonnenalp Properties?
One Willow Bridge is looking for an Assistant Operations Manager for a desired start date of May 1st. This position will stay open for 30 days or until filled.
Summary: To train and supervise staff, to provide services to guests above and beyond their expectations. To act in the absence and as a support of the One Willow Bridge Road management team.
Wage: $56,485 - $70,000
Schedule: Shifts are usually from 12pm - 8pm
Essential Duties and Responsibilities:
- Assist in Hiring, Supervision and Training of OWBR Guest Service Agent, Overnight security, and Bell staff.
- Assist in Hiring, Supervision and Training of OWBR Housekeeping staff.
- Obtain and exhibit excellent knowledge of above-mentioned positions.
- Obtain and exhibit extensive knowledge of both SMS property management system and all other computer systems used at One Willow Bridge Road.
- Handle all guest complaints and problems in a positive and professional manner. communicate problems to OWBR General Manager and utilize HotSoS for complaint tracking purposes.
- Attend meetings in the absence of One Willow Bridge Road General Manager or Assistant Manager
- Assist in any area of the hotel that is under pressure to ensure that guests and or owners are provided prompt and highest quality service.
- Review arrival listings paying close attention to any special requests of the owners and guests.
- Brief entire staff daily on owner and guest arrivals, special requests, events in the hotel and village, etc.
- Monitor employee performance and report to the One Willow Bridge Road General Manager. Counsel and discipline staff in the event of behavioral issues. Assist with the evaluations of staff.
- Supervise schedule and payroll for all employees.
- Ensure there are no check outs with balances before the end of the shift. Check on a daily basis and resolve all balances immediately.
- Provide guidelines and leadership to the staff.
- Log all pertinent information for the One Willow Bridge Road General Manager and other shifts.
- Assist with the breakfast buffet set up, après-ski set up, welcome party set up and private owner functions and activities.
- Assist with all administrative or sales tasks as assigned by the OWBR General Manager or Assistant Manager.
- Communicate with Housekeeping and Maintenance regarding any issues that would involve these departments. Follows up to insure requests are getting done in a timely fashion and utilize HotSoS for communication of maintenance work orders
- Adhere and be familiar with all the rules and regulations as they pertain to the running of One Willow Bridge Road.
- Profound knowledge of all computer systems used at One Willow Bridge Road. In case of malfunctions, needs to be the fist line of defense to ensure fist class customer service to the owners and guests.
- Play an active role in creating and maintaining trainings manuals for the different positions within One Willow Bridge Road.
- Act as a liaison between the Sonnenalp Hotel and One Willow Bridge Road in the absence of the General Manager
- Pamper guests and owners at all times with service above and beyond what they expect. Anticipate any needs of guests and owners and be proactive to potential problems.
Recommended Skills and Qualifications:
- Minimum of 5 years hotel experience, including front office experience and housekeeping experience. Excellent communication skills, ability to work under pressure with a demanding clientele. Detail oriented, organized, enthusiastic. Able to work with cash and basic accounting principles.
- Prior supervisory or management experience required.
- Bachelor degree required.
- Valid Colorado drivers license with a clean driving record required.
Essential Physical Requirements
- Must be able to lift, carry, push and pull material weighing up to 100 pounds.
- Must be able to work under conditions requiring prolonged standing, lengthy walking, frequent bending, stretching, crawling through tight spaces and working up to roof top level.
- Requires the ability to distinguish colors and symbols.
- Requires frequent exposure to dust, dirt, water and chemicals.
- Required to work outside in all weather conditions.
- Required to work overtime as needed.
- May be required to work evenings and weekends.
Benefits
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay
- Paid Time Off and Sick Pay
- 401(k) Retirement Plan & Roth 401(k)
- Voluntary Life Insurance
- Short Term & Long Term Disability
- Employee Assistance Program
- Parking Credit or Discounted Bus Passes
- House Account
Employee Conduct
- It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
Salary : $56,485 - $70,000
