Assistant General Manager

Are you looking for a great place to work and build a long-lasting management career?

Youve found the right place! At ACGBBQ, LLC., a licensed franchisee of Sonnys BBQ, we believe our peopleespecially our managersare the key to our success!

Starting with competitive pay:

Salary Range: $52,000 - $58,000 per year (Salary varies by experience, state, market, and location)

Managers receive the following benefits:

Monthly Bonuses

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401K - W/ 4% Matching

Manager Meals

Vacation Benefit Well give you $2,500 a year to take your dream vacation! (Must be in management for one year.)

What are you waiting for? Apply now!

General Purpose

This role is crucial in not only supporting the General Manager, but also supporting the daily operations of Sonnys BBQ, ensuring exceptional guest service, and maintaining high standards of hospitality. So every guest receives the warmest and most memorable Sonnys experience through managing the people that make it happen. The ideal candidate will have a background in full-service restaurants, with a strong focus on team management and training development.

Essential Duties

• Our managers are tasked with running the operations to ensure that our guests experience one-of-a-kind hospitality they have come to know and expect every Sonnys location. Expectations include:
• Assist the General Manager in overseeing daily operations to ensure efficiency and quality service.
• Assist in the process to hire, train and develop, schedule, and evaluate hourly team members, enhancing their skills in hospitality management and service delivery.
• Supervise staff, providing guidance and support to foster a safe, professional, engaging and positive work environment.
• Manage cash handling procedures, ensuring accuracy and compliance with company policies.
• Implement food safety protocols to maintain health standards and ensure guest safety.
• Monitor inventory levels and assist with ordering product to ensure proper quantities of product to service guests orders.
• Address customer inquiries and resolve any issues promptly to ensure satisfaction.
• Collaborate with the management team to develop strategies for improving operational efficiency.
• Are the go-to resource for all hourly team members; they go out of their way to address the individual needs and concerns of our team members every day!
• Provide clear benchmarks and expectations to hourly team members so that each shift runs smoothly.
• Oversee and ensure all hourly team members performance is meeting company expectations through constant follow-up and communication.
• Respond to immediate store needs
• Ensure every guest receives exceptional service and a memorable experience.
• Execute all operations policies, procedures, and programs and ensure they are followed by others to keep Sonnys a great place to work!
• Report information to General Manager through plans of action, AORs, goals, etc.
• Performs other duties as assigned.

Qualifications and Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Previous experience in a supervisory role within a full-service restaurant.
• Strong knowledge of hospitality management principles and practices.
• Proven ability to manage teams effectively, fostering collaboration and motivation among the team.
• Excellent cash handling skills with attention to detail.
• Understanding of food safety regulations and best practices.
• Strong communication skills, both verbal and written, with the ability to interact positively with customers and staff alike.
• Ability to work flexible hours, including weekends and holidays as required..
• Attend and successfully complete any ongoing training or certification programs required by the company, federally, or by the state as it relates to this position.
• Must have the flexibility to work a 50-hour workweek, with the understanding that during peak seasons or business needs, additional hours may be required.

Required Skills and Experience

• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restaurant employees.
• At least two years related experience and/or training in the restaurant industry.
• Excellent interpersonal skills.
• Strong time management skills.
• Solid reading, writing, and mathematical skills
• Proficient in using computers to include use of the Microsoft Office programs.

Education Requirements

• High School Diploma or GED; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by any Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Managers regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds.
• Managers are regularly required to stand for prolonged periods of time, handle products, tools, equipment, paperwork, and communicate effectively with guests, other managers, and team members. The job requires the use of hands to finger, handle, or feel; push, pull, reach with hands and arms; climb or balance; stoop, kneel, or bend; taste or smell; and talk or hear, and inhaling smoke from a wood-burning cooker, and ability to push, pull and lift. Sonnys is a fast-paced environment and requires constant human interaction and movement.
• While performing the duties of your job, Managers regularly work with or near moving mechanical parts, may be exposed to wet and/or humid conditions, and are requested to work with cleaning chemicals which can be toxic and/or caustic. Managers may be exposed to temperatures between 0F and 100F. As a manager, you must have the ability to perform the essential functions of the job for up to a 12-hour shift.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as a detailed list of all responsibilities.