What are the responsibilities and job description for the TERRITORY MANAGER position at Sonny's Enterprises LLC?
Overview
The Territory Manager will work closely with General Manager of the region as their right hand. They will either be responsible for a smaller section of a larger region or some of the areas of responsibility depending on the size of the region. The TM is responsible for ensuring the highest level of customer service to our customers in the region.
Responsibilities
- Responsible for hiring and training for positions in your territory.
- Responsible for analyzing performance, identifying opportunities, and developing recommendations to support customer requirements.
- Manage Service or Installation departments within the territory to ensure job and service profitability and accuracy.
- Work with operations teams to maintain adequate technician invenotry.
- Collaborate with other managers to ensure team is providing proper service and support to our customers.
- Resolve elevated customer service issues/complaints.
- Hire and train staff to ensure adherence to SCWS policies and procedures for all operations team members.
- Guiding, Directing, and Motivating team members - Providing guidance, training, and direction to team, including setting performance standards and monitoring performance on a frequent basis. Includes conducting regular meetings with your office staff & supervisors and identifying staffing needs, interviews, hires and training staff.
Qualifications
- Management Experience 3 years
- Car Wash Experience 3 years preferred
- High School Diploma/GED required
- 4 Year Degree preferred
