What are the responsibilities and job description for the Consult Experience Specialist position at Sono Bello?
Sono Bello is America's top cosmetic surgery specialist, with 185 board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.
Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.
Key Responsibilities
At Sono Bello, we value our team members as the key to our success. We offer:
Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
For applicants located in CA: link
Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.
Key Responsibilities
- Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
- Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
- Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
- Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
- Collaborate with team members to identify patient success stories for online endorsements.
- Assist with patient inquiries and follow-ups, both pre- and post-operative.
- Support cross-selling of additional services by preparing quotes and consent forms, as needed.
- High school diploma or equivalent; bachelor’s degree preferred.
- Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency with computer systems and software, including Microsoft Office.
- Knowledge of medical terminology and procedures (preferred but not required).
- Professional demeanor and commitment to providing exceptional client experience.
At Sono Bello, we value our team members as the key to our success. We offer:
- Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE.
Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
For applicants located in CA: link
Salary : $45,000 - $57,000
