What are the responsibilities and job description for the Patient Experience Specialist position at Sono Bello?
A career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.
- No work on Holidays or night shifts so you can have a normal/regular life balance
- Work in “happy medicine”; treating patients who are excited about improving their lives
- An opportunity to work in the growing fast paced world of aesthetics
- A small practice feel, with big company support
Key Responsibilities:
- Customer Service/Administration
- Greet all patients, and offer beverage
- Check patients in and make sure schedule reflects appointment status
- Check patients out and schedule next appointment
- Maintain accountability for the schedule book
- Introduce visitors to the appropriate personnel that will assist with their concerns
- Conduct confirmation calls for appointments
- Pull next day’s patient charts and organize per scheduled appointment time
- Prepare new patient charts
- Maintain inventory of all front office supplies
- Check email and forward to the appropriate staff member
- Organize and maintain file system
- Keep Font Desk and Lobby area clean
- Billing
- Process payments
- Print daily close out reports on scheduling system and review for accuracy.
- Fill deposit slips for all received cash and checks
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use of the telephone, computer and other related instruments or devices
- Vision and hearing acuity
- Standing and walking for periods of time
- Ability to lift up to 25 pounds
Key Skills/Qualifications:
- Must be familiar with MS Office, including Excel
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to add, subtract, multiply and divide
- Ability to carry out instructions furnished in written, oral, or diagram form
- Ability to problem solve
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