Front Desk Receptionist

About the position:

The front desk receptionist is the first point of contact for new clients at Sonoma County Shade Company in person, over the phone, and through emails. This position is responsible for welcoming guests to the company by showcasing the company's service and care.

The front desk receptionist is an important supportive role to our team. It is important that the communication with our clients is always clear, direct, and kind. We work with high end clients who expect a high level of customer service. We not only meet that expectation, but surpass it by anticipating their needs and communicating effectively and timely.

Candidate Attributes:

• Positive can-do attitude
• Detail oriented and organized
• Skilled in time management with ability to prioritize daily tasks and long term projects
• Self motivated
• Constantly curious
• Patient
• Ability to communicate directly and grammatically correct through email, and in person

Responsibilities:

• Scheduling appointments
• Inputting client contact information accurately
• Answering and returning phone calls
• Taking detailed notes/ messages of all phone, email, and in-person conversations
• Understanding and applying closed-loop communication with coworkers, clients, and trade partners
• Delegating phone messages to the appropriate staff
• Following up leads
• Updating product books for the sales team
• Invoicing

Qualifications:

• Office software proficient (Google Office Products)
• Customer service experience
• Ability to communicate effectively through in person and phone interactions
• Ability to communicate effectively, consisely, and grammatically correct through email correspondence
• CRM software experience a plus

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20