What are the responsibilities and job description for the Cash Management Specialist position at Sonora Bank?
Reports to: Operations Officer
Summary
The Cash Management Specialist is responsible for performing operational support duties of the Cash Management Department and provides a full range of professional, technical, and general support to Bank personnel and customers.
Essential Duties and Responsibilities
- Performs customer setup on the system; reviews and maintains customer files; monitors product usage and system operations; resolves problems within given authority. Helps in the coordination and support of audits and examinations. Performs a variety of routine daily tasks; prepares reports. Participates in special department projects.
- Answers phones and provides support to bank personnel and customers regarding Cash Management issues including resolution and follow up. Communicates all customer issues/problems to management immediately.
- Computer proficiency required. Comfortable diagnosing and solving technical issues over the phone and via email.
- Establishes and maintains relationships with business customers related to Cash Management services.
- Provides Cash Management product support by reviewing set up documentation for accuracy and completing system set up of Cash Management services for business customers.
- Prepares daily/monthly reports and exception reports for Cash Management services.
- Assists in the coordination and support of RDC/ACH risk assessments.
- Travels to client's place of business for equipment installations
- Completes system set up of Account Analysis accounts.
- Excellent time management, organization, and communication skills.
Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position. - Responsible for compliance with applicable laws, rules and regulations impacting Cash Management services.
- Ability to analyze Cash Management product set ups and trouble shoot problems which may arise with customer's Cash Management services, internet service or PC. Interacts with vendors to handle system or customer support issues.
- Provide problem resolution to both internal and external customers in support of customer retention and satisfaction objectives of the bank. Work closely with the bank's business customers in a diplomatic and responsive manner to meet the customers' needs.
Education and Experience
- High School diploma or equivalent. Minimum of two years previous banking experience preferred.
Knowledge, Skills and Abilities
- Knowledge of bank operations and Cash Management products including but not limited to Online Banking, RDC, ACH, Positive Pay, and Wire Transfer.
- Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person.
- Ability to organize and prioritize work and manage projects.
- Proficiency with Microsoft Office.
- Knowledge of Federal regulations such as Reg D, Reg E, Reg J, and others relating to wire transfers preferred.
Work Environment
- Ability to operate office machines and equipment, such as personal computers, printers, copy machines, fax machines, calculators, and telephones.
- Ability to communicate clearly with customers, co-workers, and others both in-person and on the telephone.
- Work activities involve combinations of sitting/standing for extended periods up to 5 hours at a time, kneeling, bending, pushing, lifting, and carrying.
- Ability to perform repetitive finger, hand and arm movement.
- Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees.
NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
