What are the responsibilities and job description for the Full Time Customer Service Representative (CSR) position at Sonora CM?
Our company is a privately owned marketing and sales firm based in McAllen, Texas. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Full Time Customer Service Representative Team and work with renowned telecommunications brands like AT&T.
The Full Time Customer Service Representative is an integral part to ensuring a seamless, notable customer experience, so the right individual for the job is a communications-aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you.
Full Time Customer Service Representative Responsibilities:
- Engage directly with potential customers by addressing inquiries about our sales products and services
- Manage customer inquiries, concerns, and complaints related to order requests
- Suggests product solutions tailored to meet individual customer requirements
- Gather and evaluate customer information to generate product or service reports.
- Collaborates with the team to achieve collective goals and objectives
- Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
- Executes any additional tasks as delegated.
Full Time Customer Service Representative Requirements:
- High school diploma or equivalent is a plus
- Experience in a customer service, sales or applicable role involving direct customer contact
- Positive mentality and solution-focused attitude
- Has a basic understanding of customer service principles including listening to the customers, building relationships, knowing the product and making every interaction count
- Excellent verbal and interpersonal skills with a high degree of professionalism
- Able to function as part of a team as well as independently
- Onsite travel to our local office and business locations
#LI-Onsite
Salary : $45,000 - $55,000
