Administrative Director, Technical Operations

Primary City/State

Phoenix, Arizona

Department Name

General Lab-Days-Ref Lab

Work Shift

Day

Job Category

Lab

Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

Position Summary

This position leads and manages multi-facility functions that contribute to the operational and financial success of assigned areas. The span of responsibility includes either direct management of or technical oversight for areas of responsibility for multiple system sites and is a liaison between system directors, managers, technical specialists, pathologists and other management personnel.

Core Functions

• Develops work goals and objectives for the assigned departments in accordance and alignment with company goals. Provides leadership, feedback, and motivation for staff achievement of departments’ goals. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations.
• Prepares, with input from staff, financial goals and standards for operations performance set by the company to support quality and customer service expectations. Develops related actions plans consistent with company’s strategy, goals and budget.
• Responsible for ensuring quality standards and customer service expectations are met within all technical and operational areas of responsibility. Performs timely and accurate management analyses, as well as development and reporting of key indicators, in all departments.
• Fosters a positive work environment through effective performance management, support of creative and innovative solutions to work situations, change management and promotion of teamwork utilizing Six Sigma/Lean processes. Works collaboratively with medical directors, pathologists and business partners.
• Participates and may lead or facilitate task forces or councils to plan, implement and coordinate programs and/or activities for the the organization and participates as required in system laboratory planning activities.
  
  

Supervisory Responsibilities

DIRECTLY REPORTING

Exempt staff - Technical director, technical/administrative managers

Non-exempt staff – technical employees

MATRIX OR INDIRECT REPORTING

100 or more combined exempt technical manager and non-exempt office/clerical and technical employees.

Type Of Supervisory Responsibilities

Responsible for all staff within the laboratory operations. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

SCOPE AND COMPLEXITY

Administrative responsibility of providing quality, timely, reliable and consistent services. Customers are both internal and external within the System. Internal customers include laboratory staff, management staff of other departments, medical directors and pathologists. External customers are physicians’ offices, vendors, regulatory agencies, educational facilities other company facilities and non-company medical facilities. Has the freedom to determine how best to accomplish functions within established technical and business procedures. Gives guidance in situations where procedures do not exist or are unclear.

Minimum Qualifications

• Must possess strong knowledge of business and/or healthcare as normally obtained through the completion of bachelor’s degree in business, healthcare administration or related field and 5 years experience in mid-level management or supervision.
• Must qualify as a General or Technical Supervisor as defined under CLIA ’88.
• A high degree of technical and decision making skills are required as well as excellent employee relations and communications skills.
• Must possess analytical/strategic skills and ability to balance and manage multiple projects simultaneously and current knowledge of regulatory and accreditation requirements.
  
  

Preferred Qualifications

• Additional related education and/or experience preferred.
  
  

EEO Statement

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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