Ponderosa Flagstaff - Full-Time AM Receptionist

Do you want to grow your roots in the Cannabis industry? Are you a fan of Ponderosa Dispensary? Do you have a Facility Agent License? Apply to join the Ponderosa Chandler team in bringing a full-spectrum retail experience to Arizona patients and customers!

Sonoran Roots is looking for a highly motivated and reliable individual to join our team as a Full-Time Receptionist.

ABOUT THE COMPANY:

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high-quality, clean, and compliant cannabis products for its customers.

The company owns and operates three cultivation facilities (Mesa & Tempe), a state-of-the-art extraction lab (Tempe), and well-established retail dispensaries (Glendale, Chandler, Flagstaff, Tucson). Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Canamo Concentrates, and Ponderosa Dispensary.

Achievements:

• Cannabis Business Times 2024 Best Cannabis Companies To Work For | Cultivation
• "Best Cannabis Vape" - Canamo - in the Best of Phoenix Readers' Choice 2024
• "Best Dispensary for Service" - Ponderosa - in the Best of Phoenix Readers' Choice 2024
• "Best Flower Brand" - Sonoran Roots - in the Best of Phoenix Readers' Choice 2024

Our Mission:

Provide the most consistent, high-quality products and services to the patients, customers, and dispensaries of Arizona, while making a lasting, positive impact on employees and the community.

Our Values:

R: Respect - Treat people with appreciation and dignity

O: Open-Mindedness - Be willing to listen to other ideas and consider alternative solutions

O: Opportunity - look at any obstacle as the means to creating possibility

T: Teamwork - the whole is greater than the sum of the parts

S: Sincerity - take pride in your work and be mindful in how your actions impact others

ABOUT THE POSITION:

The Full-Time Receptionist is the first impression of Ponderosa and must

be an ambassador for Ponderosa customer service standards and company culture.

Dispensary Receptionist's welcome visitors and patients by warmly greeting them, in

person or on the telephone; check the patient's state allowance with Arizona

Department of Health Services Verification System, and answer or direct inquiries

through proper channels when needed. Additionally, the Receptionist will support the

leadership team and budtenders with data-entry tasks such as updating available

products and menus.

JOB DUTIES AND RESPONSIBILITIES - FULL-TIME RECEPTIONIST:

• Greet and welcome visitors and patients warmly, whether in person or over the

phone.

• Verify patient eligibility using the Arizona Department of Health Services Verification

System.

• Direct and check-in customers following State compliance and Point of Sale System

procedures.

• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional

environment.

• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing

personally identifiable information.

• Perform additional duties as assigned by management.

ADDITIONAL INFORMATION:

Minimum Qualifications (Required):

• 1 years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions
• Capable of sitting for extended periods.
• Maintain reliable attendance.
• Quick to learn and open to coaching, with flexibility in handling various work tasks.
• Possess excellent organizational skills and a keen eye for detail.
• Able to accommodate a flexible schedule.
• Perform effectively in a fast-paced and occasionally stressful environment.
• Strong communication skills

• Ability to lift 50 pounds as needed.
• Must be 21 years old.
• Reliable attendance and communication - show up to work when you say you will and do what you say you will do.
• Criminal background checks will be performed; most marijuana-related crimes will not negatively impact an application.
• Reliable transportation.

Additional Qualifications (Preferred):

• Experience in the cannabis industry (formal or informal)
• Knowledge of MS Excel
• High school diploma or GED.
• Cannabis-related education.

Benefits:

Additionally, all Full-Time Sonoran Roots employees receive:

• Company-paid health insurance.
• Annual performance and pay review.
• Year-end bonus eligibility.
• Monthly rewards points for free products at Ponderosa Dispensary, so you can sample what you are helping to promote.
• Employee discount (25%) at Ponderosa Dispensary.
• Accrued paid time off (PTO) policy.
• Employee Referral Bonus - $250 if you refer someone who gets hired!! (conditions apply).

License/Certification: Must obtain and maintain an AZDHS Facility Agent Card to start work.

Work Location: In person

Schedule: Opening shifts, Tuesday - Saturday