Medicinary Assistant

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and wellbeing of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty.

As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. As a member of our team, you will be expected to embody and promote inclusive excellence (IE)* throughout your role. This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values.

Job Description/Summary

Provides customer service and support for the Medicinary.

The Medicinary Assistant supports or is directly responsible for the following:

1. Medicinary assistants must possess great attention to detail since patient’s health is at stake
2. Correspond with physicians and patients upon receipt of a new prescription.
3. Validate prescriptions received: check that the required information is on prescription sheet, check to make sure that medicines requested are available
4. Follow up with physicians regarding questions about prescriptions and treatment plans if they are unclear
5. Accurately fills all order requests in a timely manner, this includes botanical tinctures, homeopathic medicine, Chinese herbal products and bulk herbs as prescribed
6. Verify doctor’s license to dispense medication
7. Check prescriptions for accuracy prior to dispensing and fill herbal tinctures and bulk herbs according to written prescriptions
8. Accurately enter patient prescription information into Laserfiche. Maintain database of current prescriptions
9. Successfully work with and within a team
10. Provide excellent customer service by greeting everyone as they enter the Medicinary
11. Assist customers by answering phones, filling orders, helping customers find products and answering general questions about products without giving medical advice
12. Accurately and promptly handle financial transactions which include cash, check, gift cards and credit card processing
13. Establish and maintain customer profiles, including history of supplement purchases and prescriptions filled
14. Accurately process all special orders: take payment, fill out paperwork completely, verify correct brand and size requested. Notify patients when product is ready for pick up
15. When necessary, escalate issues through appropriate channels to ensure prompt and satisfactory resolution to the customer and Sonoran University Medicinary
16. Maintain proper storage and security of medicines
17. Maintain required certification and competencies of HIPAA, OSHA, FERPA, etc.
18. Ensure proper and careful storage of patient information. Properly dispose of trash containing personal information to maintain HIPAA compliance
19. Clean and help maintain equipment and work areas, sterilize the counter tops, scales and other medication measuring devices according to prescribed methods
20. Maintain a safe and clean Medicinary by complying with procedures, rules and regulations
21. Protect patients, customers and employees by adhering to infection control policies and procedures
22. Receive all incoming products and properly document the quantity received on the packing slip, or invoice. Sign and date the packing slip or invoice when product is received. Notify Manager of any discrepancy or damages to the order
23. Break down cardboard boxes and packing materials and prepare for recycling
24. Stocking and organizing of all products, ensuring FIFO, keeping storeroom organized and clean. Organize storeroom by brands
25. Price products and check expiration dates of products during daily procedures of re-stocking, cleaning and maintaining merchandise displays
26. Close out register after shift, prepare cash drop and all corresponding paperwork. Report discrepancies, cash overages or shortages to Manager
27. Ensure accuracy of daily cash transactions and drawer balance at end of shift
28. Assist in performing complete inventories semi-annually
29. Complete opening or closing procedures as assigned
30. Other duties as assigned

Experience Required

• Must be customer service oriented with excellent communication and people skills
• Excellent phone etiquette
• Ability to be dependable, display a positive outlook and be willing to adapt to changing needs
• Must be self-directed to find tasks that need to be done without being asked
• Familiar with medical terminology, patient confidentiality, HIPAA, FERPA and OSHA laws
• Attention to detail to accurately fill prescriptions and maintain organized inventory
• Excellent communication skills both within the team and with health care provided

• 1 year of retail experience or 6 months of retail experience with Naturopathic medicine or any equivalent combination
• Knowledge of herbs, supplements, natural health care products and services

Education Requirements

Minimum Education .

Desired Education

Working Environment

Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.

Background/Screening

All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.

SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.

SONORAN UNIVERSITY is a smoke free campus.

* Inclusive Excellence is the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence.

About Sonoran University:

Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing.

The University’s College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals.

To serve the University’s mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition’s Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.

The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.

The University’s Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.

Nurture your knowledge, visit sonoran.edu

Benefits:

At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow!

Our benefits go above and beyond to support your health, happiness, and lifestyle.
Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.
Every team member benefits from paid sick time, access to Aflac, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest — with shipping available!
Enjoy delicious savings at Early Bird Vegan, our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.

Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.
Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through Bonusly, our employee recognition program packed with gift cards and prizes.
Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.
With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!