What are the responsibilities and job description for the Regional Manager Hearing Care position at Sonova USA Inc.?
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Texas, United States
Join us in our mission to change lives, build connections, and make an impact in our industry!
Position Summary
As the Regional Manager, Hearing Care, you will oversee and support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and scheduling evaluations efforts. Leading by example, you'll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives. This role supports clinics in: Austin, Boerne, El Paso, Georgetown, Killeen, Kingwood, Marble Fals, New Braunfels, Round Roch, San Antonio TX, Baton Rouge LA and Ocean Springs MS.
Your role at AudioNova
- Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
- Observe, explain, and coach on scheduled evaluations and capacity and demand
- Address performance issues proactively, providing coaching and conducting annual performance appraisals.
- Review and ensure accuracy in regional collections and transaction
- Supervise clinic inventory control processed
- Oversee the process for the insurance process and proper completion of patient Benefit Checks
- Monitor and evaluate transactional compliance duplication
- Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
- Approve employee PTO and manage timecards in the ADP system
- Facilitate smooth onboarding and provide ongoing training and support of new HCCs
- Subject matter expert on company systems, processes and policies & procedures
- Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
- Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
- Provide team support team by coordinating, coaching and mentoring at community events
- Champion the company vision, mission and values, promoting team morale around these initiatives
- Operates in compliance with all local, state and Federal laws as well as
- Assess the potential ROI of local events considering demographics, engagement and attendance
- Drive performance success by achieving KPIs related to demand for HCC accountable activities
- Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
- Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
- Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
- Train HCCs on centrally driven marketing campaigns and how to handle response and patients
- Conduct regular marketing training for HCCs
- Ensure marketing materials and practices in centers are current and on brand
- Report to marketing on a monthly basis on region as well as KPIs
- Drive sustainable engagement by leading the regions yearly Engagement Survey( HearMe) and implement strategies for improvement
- Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
- Other duties and responsibilities as assigned
Job Qualifications
Education:
- Bachelor's Degree preferred
Certifications:
- Not applicable
Industry/Product Knowledge Required:
- Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
- Professional verbal and written communication
- Strong relationship building skills with customers, physicians, clinical staff
- Experience with Sycle.net is a plus
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy
Work Experience:
- 2 Years in a health care environment is preferred
- Previous management experience preferred
- Previous training experience is preferred
- Previous customer service experience is required
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Sonova USA, Inc. is proud to be an Equal Opportunity Employer (EEO/M/F/V/D). Please contact us if you'd like an alternative application method.
