What are the responsibilities and job description for the Technical Services Audiologist position at Sonova USA, Inc.?
Perform all functions of Audiology and Technical Services, including but not limited to: provide Audiological and technical support via telephone to Hearing Healthcare Professionals with regard to software, hardware, product and fit related issues; conduct regional, in-office and online customer training activities; interface with various inter-company departments to provide training and support for product lines.
Responsibilities:
Take incoming calls to the Professional Services Call Center (70%).
Assist with product/feature/software training for interdepartmental personnel (20%).
Conduct local, in-office, and online customer training activities (10%).
Special projects as assigned (5%)
Effective verbal and written English communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships.
Excellent telephone etiquette with a mature, professional demeanor.
Close and cooperative working relationships with all individuals both inside and outside the organization, including customers and coworkers
Acute detail orientation with a willingness and commitment to follow up.
Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multi-tasking environment.
Strong analytical and proactive problem solving skills
Education:
Master’s or Doctorate in Audiology and the possession of (or eligible to obtain) an Audiology License
A temporary Audiology License is initially permitted for a maximum of 12 months
Previous clinical and industry experience required
Significant PC experience in a MS Windows environment, as well as experience with digital technology, fitting software, and NOAH
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Responsibilities:
Take incoming calls to the Professional Services Call Center (70%).
Assist with product/feature/software training for interdepartmental personnel (20%).
Conduct local, in-office, and online customer training activities (10%).
Special projects as assigned (5%)
Effective verbal and written English communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships.
Excellent telephone etiquette with a mature, professional demeanor.
Close and cooperative working relationships with all individuals both inside and outside the organization, including customers and coworkers
Acute detail orientation with a willingness and commitment to follow up.
Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multi-tasking environment.
Strong analytical and proactive problem solving skills
Education:
Master’s or Doctorate in Audiology and the possession of (or eligible to obtain) an Audiology License
A temporary Audiology License is initially permitted for a maximum of 12 months
Previous clinical and industry experience required
Significant PC experience in a MS Windows environment, as well as experience with digital technology, fitting software, and NOAH
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
