What are the responsibilities and job description for the Cochlear Implant Consumer Specialist position at Sonova?
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Sacramento (CA), United States
Cochlear Implant Consumer Specialist - Sacramento, CA
157597
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Sacramento, CA
Cochlear Implant Consumer Specialist
Field Force Professional: The Field Force Professional is primarily focused on sales and lead generation, also offering onsite technical support to customers in a defined area for a specific Sonova brand.
Responsibilities:
Business Planning and Sales Results
- Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
- Participate in account strategy and planning, and build relationships with customers
- Attend AB Sales Meetings at the national, regional and territory level
- Attend industry conferences and events within the territory and as needed nationally
Lead Generation
- Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
- Build relationships and trust with new lead sources
- Educate new lead sources on CI eligibility criteria, benefits, and processes
- Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
- Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
- Conduct 1:1 in person meetings with HCPs and other lead sources
- Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers
- Increase and sustain new leads generated from all lead sources
Consumer Sales Funnel Management
- Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
- Conduct 1:1 in person meetings with CI Candidates and AB Recipients
- Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
- Monitor sales funnel health to deliver expected results
- Understand and mitigate reasons for losses
Recipient Contributor and Mentor Management
- Identify and engage AB recipients to build new recipient contributors and mentors within the region
- Onboard and train new mentors utilizing AB tools and resources
- Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs
Administrative
- Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
- Maintain compliance in all activities
- Complete all training in a timely manner
- Maintain spending in line with budget under the direction of the Regional Manager
Travelling Requirement: Ability to travel 50-75% including frequent overnight travel and weekend travel.
More about you:
Education
- Bachelor’s degree
Nice to Have
- Graduate Degree
Work Experience
- At least one year of experience with adult and pediatric patients with Cochlear Implants.
Nice to Have
- Previous Medical Device Company Sales Experience
- Experience in implementing sales techniques is preferred.
- Experience in working with volunteers is a plus.
- Familiarity with cochlear implants, candidacy, and regional support organizations is helpful.
Personal Competencies
- The ability to complete work independently and collaborate on a team
- Strong verbal and written communication
- Ability to interact courteously and professionally when representing Advanced Bionics online or in person
Social Competencies
- Ability to persuade others while maintaining integrity and mutual respect
- Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
Leadership Competencies
- Ability to manage and direct the work or Recipient Contributors and Mentors
Professional Competencies
- Ability to maintain professionalism among peers and communicate effectively with all
- levels of the organization
Language(s)/ Level
- English/ Fluent
Nice to Have
- Second language
IT Skills
- Microsoft Office, Web, Email, Phone usage
Nice to Have
- Experience with Salesforce.com,
- Captioning Software
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
What we offer:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location.
This role's pay range is between $65,600/yr - $98,400/yr (based on location). This role is also eligible for commission.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Salary : $65,600 - $98,400
