What are the responsibilities and job description for the PCR Specialist (M-TH 10:30am-7:00pm, F 10am-6:30pm CST) position at Sonova?
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
PCR Specialist (M-TH 10:30am-7:00pm, F 10am-6:30pm CST)
- Outbound contact to customers on orders that cannot be processed due to missing information, incompatible product selections, discontinued product, pricing or promotional discrepancies, PO, or authorization inconsistencies, etc.
- Efficiently manage and resolve incoming queue calls and all subsequent inquiries and tasks stemming from these calls
- Responsible for correcting orders in system and releasing to production for fulfillment.
- Responsible for maintaining working knowledge of complex product portfolio, provider ordering guidelines and protocols required to follow for authorizing third party referral networks and state/government agencies
- Basic knowledge of Sonova custom modeling software (RSM)
- Maintain confidentiality of patient health information and adhere to HIPAA guidelines
- Collaborate with internal sources for assistance or exception requests
- Ability to consistently meet performance goals and KPIs established for the position
- Assist in projects associated with AODC Customer Support
- Other duties as assigned by leadership
- Minimum 2-year experience B2B customer service environment or relevant work experience
- Strong proficiency with computer, Microsoft Applications, and web interface
- 2 years ERP experience
- SalesForce experience is a plus
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Salary : $20 - $26
