What are the responsibilities and job description for the Patient Care Rep - Traveling position at Sonrava Health?
Overview
The Traveling Patient Care Coordinator (PCC) at FCL / Sonrava serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will travel to different Nursing Homes with the dentist, will greet patients warmly, present the Oraquest plan, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit.
Responsibilities
Essential Functions :
- Set and achieve personal sales goals while supporting the goals of the team.
- Greet patients in a timely, professional, and engaging manner.
- Introduce new patients to the staff.
- Provide patient consultations and communicate information about recommended treatments.
- Discuss / present the Oraquest plan to the patient / responsible party (will be fully trained).
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
- Nurture the patient relationship to encourage patient retention.
- Work as a team player to ensure each customer receives the best service possible.
- Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
Qualifications
Qualifications :
Skills and Abilities :
Work Environment and Conditions :
