Market Performance Manager

Who We Are

With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new.

Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico.

We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability.

And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience.

Base Pay Range:

As a Market Performance Manager, your essential job functions will include the following:

• Develop a pro-active working relationship with all assigned field team members
• Provide routine communication to field team
• Identify and grow the business within a defined territory.
• Develop and maintain existing customers by implementing sales and marketing strategies set forth by the company and field team.
• Identify, develop and grow new business as needed to attain budget.
• Research, plan and implement sales strategies to increase customer retention and develop new business to maximize opportunities through sales calls, product support and training.
• Monitor and communicate competitive information including pricing, policies, and market strategies for both dealers and the field team.
• Fully understand all programs and be able to deliver one-on-one and group presentations and training sessions and overcome program objections.
• Responsible for dealership commitment activities, including relationship building at all levels of the dealership, business planning, goal setting, value selling and retention activities.
• Proactively identify and resolve any customer sales, service and claims issues.
• Provide new store installs of designated programs and support services.
• Coordinate activities and pull in resources as appropriate to meet the needs of the dealership.
• Work with dealership and field team to maximize business.
• Stay abreast of current competitive activity.
• Develop and execute a plan for each dealership with continual follow-up and communication.
• Maintain daily sales activity, contact list and opportunity pipeline in Salesforce.
• Achieve individual quarterly sales objectives
• Ensure all administrative tasks are completed in a timely and accurate manner.

Other Duties as Assigned

Position Requirements

• Bachelor’s Degree or equivalent experience required
• Minimum of 3 years of experience in Account Management in Auto Finance or Dealer Operations
• Must have an in depth understanding of the auto finance, lending or service business.
• Experienced with delivering effective training and service support to dealership personnel.
• Ability to effectively build value and strengthen relationships to all levels of the dealership.
• Strong communication skills with proven ability to communicate across dealership management and within the company.
• Experience working with Salesforce/ CRM tool.
• Proficiency at intermediate level with all Microsoft Office products required

• Strong and quick assessment skills with ability to critically think in the moment and add value
• Meet the requirements of Sonsio’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Physical Requirements

• Standing or sitting for long periods of time
• Frequent bending, crouching, and twisting
• Extensive driving and traveling to customer accounts (up to 80%)
• Travel by vehicle and/or airplane
• Occasional lifting up to 30 pounds
• Continuous viewing from and inputting data to a computer screen

This position is targeted to be closed on:

Why Sonsio: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Sonsio is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

• ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Sonsio’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.