What are the responsibilities and job description for the Service Desk Analyst(Local to Michigan) position at Sonus Software Solutions Inc.?
Job Details
Hi,
Greetings from Sonus Software Solutions Inc.
My name is Ria and I am a recruiter with Sonus Software Solutions based in Orem, UT. I am working on the below urgent requirement for one of our high profile. Please send me your updated copy resume and hourly rate requirements asap.
Position : Service Desk Analyst
Duration: Long term
Location : Oakland County, Michigan
JOB DESCRIPTION:
Assists user community with the documentation and resolution of requests for service that originate (via phone, email, and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities and duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County, then working remote approximately three days/week and on-site two days/week.
Environment:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
