What are the responsibilities and job description for the Technical Support Specialist position at SONUS SOFTWARE SOLUTIONS INC?
Classification: Service Desk Analyst
Location: Oakland County, Michigan (Department of Information Technology)
Division: Infrastructure Services
Experience: 3 Years
Duration: 1 Year
Description: Assists user community with the documentation and resolution of requests for service that originate (via phone, email, and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities and duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County, then working remote approximately three days/week and on-site two days/week.EnvironmentCA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Job Type: Contract
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Marysville, MI 48040 (Required)
Ability to Relocate:
- Marysville, MI 48040: Relocate with an employer provided relocation package (Required)
Work Location: In person
Salary : $25 - $35
