What are the responsibilities and job description for the Customer Experience Representative position at Sonwil Transportation Non-Driver?
Job Description:
The Customer Experience Representative you will focus on the brokerage aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. You will act in a supporting role for our portfolio of accounts while working in a team environment. You will be working directly with our customers: addressing concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.
Duties and Responsibilities
Job Requirements:
Qualifications
Safety Requirements
Physical Requirements
This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Wage Range: 37000.00 - 40000.00 per year
General Description of Benefits: Health, Dental, and Vision Insurance
401K
The Customer Experience Representative you will focus on the brokerage aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. You will act in a supporting role for our portfolio of accounts while working in a team environment. You will be working directly with our customers: addressing concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.
Duties and Responsibilities
- Act as the main point of contact for customers seeking updates on a shipment
- Act as a point of contact regarding customer issues to internal stakeholders
- Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
- Maintain strong relationships with current and prospective shippers
- Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
- Proactively identify problems and implement effective solutions
- Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
- Manage successful operational flow of loads including customer order processing, appointment scheduling and portal updates
- Ensure accurate and timely order and data entry
- Generate and evaluate reports, as needed
- Other duties as assigned
Job Requirements:
Qualifications
- High school diploma or GED
- High level multi-tasking ability with strong organizational skills
- Enthusiasm and high energy
- "People person," friendly, outgoing, and confidence is a must
- Willingness to work in a team environment, but able to conduct themselves and their work independently
- Transportation or Logistics background a plus but not required
Safety Requirements
- Must be able to work in an office setting
Physical Requirements
This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Wage Range: 37000.00 - 40000.00 per year
General Description of Benefits: Health, Dental, and Vision Insurance
401K