What are the responsibilities and job description for the Service Writer/Technician position at SOONER AUTO SERVICE?
Job Summary
We are seeking a dedicated and detail-oriented Entry level Service Writer to join our team in the automotive repair industry. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support while effectively communicating their needs to our service technicians. This role will require a wide range of tasks from dealing with customers to minor repairs on vehicles if needed.
Responsibilities
- Greet customers and assess their service needs, providing knowledgeable recommendations based on mechanical knowledge.
- Document customer concerns and service requests accurately, ensuring all necessary information is captured for the service technician.
- Prepare work orders, including detailed descriptions of services required such as brake repair, alignment, and other automotive repairs.
- Communicate with mechanics regarding service details and any necessary follow-up actions.
- Handle cash transactions and maintain accurate records of payments and invoices.
- Follow up with customers regarding their vehicle status and ensure timely completion of services.
- Maintain a clean and organized workspace while adhering to dealership standards.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Experience
- Strong mechanical knowledge related to automotive systems and repairs is preferred
- Familiarity with cash handling procedures and point-of-sale systems.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to customers.
- Ability to work collaboratively with service technicians while managing multiple tasks efficiently.
- A background in mechanics or automotive repair is a plus, enhancing the ability to understand customer needs effectively.
Join our team as a Service Writer where your expertise will contribute significantly to our commitment to outstanding customer satisfaction in the automotive industry.
Job Types: Full-time, Part-time
Pay: $10.00 - $18.76 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Every weekend
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $10 - $19