Business Analyst

RESPONSIBILITIES:

• Collaborate with key users, process owners, and customers to identify inefficiencies and gather business requirements.
• Document current ("as-is") and future ("to-be") business processes.
• Design proposed solutions, including workflow and screen designs.
• Present the proposed solution to stakeholders, gather feedback, and finalize requirements.
• Translate business needs into detailed technical specifications for development teams.
• Work with offshore technical teams to develop and implement software applications.
• Track development progress, monitor tickets, and oversee activities.
• Conduct testing and document implementations to ensure quality.
• Train end users on new implementations and process changes.
• Continuously prioritize tasks based on business impact, urgency, and stakeholder needs to ensure efficient execution.
• Configure systems and devices for new customer accounts, and conduct site visits to ensure successful onboarding and smooth transitions to new systems and processes.
• Help standardize internal software development lifecycle processes.
• Stay updated with emerging technologies (IoT, traceability, cloud solutions) to drive innovation.

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Systems, or a related field (or equivalent work experience).
• Minimum 3 years of experience driving ERP system solutions (e.g., Odoo, SAP, Oracle) with a focus on inventory, warehouse management, forecasting,
• OR as a Business Analyst in an organization developing cloud-based applications.
• Prior experience in the Oil & Gas industry is a plus.
• Strong interpersonal and communication skills to explain technical solutions to non-technical users.
• Ability to work in a multi-cultural environment and handle conflict situations in a service-oriented manner.
• Passion for technology (IoT, traceability, automation) and willingness to continuously learn.
• Fluent in English (verbal and written).