Learning Coach Sophia

The SOPHIA Learning Coach is responsible for the registration and support of Sophia students. This role also provides assistance to the academic team with course maintenance and continual improvement efforts. The Learning Coach is the first point of assistance for students encountering technical issues or in need of academic tutoring during a Sophia course. Key Skills & Qualifications: Ability to manage priorities Clear, open and effective communication style Ability to work alone or coordinate with others Educational or teaching experience preferred Prior sales or customer support experience preferred Ability to navigate in a fast paced, changing environment Bachelor’s Degree required Responsibilities Communicate the Sophia value proposition to prospective students Apply a consultative style to determine fit between student’s needs and Sophia course offerings/approach Staff a multi-channel contact center during designated hours of operation Effectively use phone, email and Live Chat technologies to communicate with students Manage student data to track progress and identify / intervene with “at risk” students Achieve goals set for course enrollments and course completion rates Master the Sophia learning platform and related student administrative functions Develop competence with third-party tools including Zoho CRM, ProctorU, Pearson SmarThinking and TurnitIn Partner with the Academic Team and Business Development to achieve company goals and objectives If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com. At Strayer University, we’ve been educating working adults since 1892. That’s over 120 years of helping people earn their degrees and advance their lives. Today, we know working adults are busier than ever. That’s why we make education work with their schedule. Not the other way around. We offer convenient campus locations close to home or work in many states across the country, evening and weekend campus hours, and the flexibility to learn online, anytime. And we’re not just flexible. We’re accredited, respected, and recognized. We honor and celebrate diversity, equity, and inclusion as core institutional principles. We hold ourselves accountable for cultivating an innovative environment that reflects all stakeholders, building our foundation as a culturally competent, diverse organization. Strayer University is an equal opportunity employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law.