Food Runner

Job Overview:

We are seeking a highly skilled and passionate Food runner with 2 years of experience to provide exceptional table service and ensure that our patrons have a memorable dining experience. You must have the ability to work varied shifts, including nights, weekends, and holidays.

The Food Runner is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. Duties include delivering food to tables, describing the dishes to guests, performing tableside service, monitoring guest

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  2-3 years of restaurant experience.

• Knowledge of service, food and beverage, generally involving at least 3 years of dining room experience and thorough knowledge of upscale dining, service procedures and functions. Cleanliness, organization and the ability to work well in a team situation are crucial to this position. 
• Food and wine knowledge a plus.
• Must be minimum age to serve alcohol.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning, and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems.
• Must be impeccably groomed, maintain good hygiene, good posture and have required uniform and tools.
• Responsive to constructive feedback from Chef, Managers or Supervisors.

satisfaction and assisting the kitchen in expediting the service process. Must be pleasant, conscientious and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

Concept Overview:

Ballyhoo Hospitality is known for bringing feel-good dining, warm service, and innovative yet classic cuisine, personalized to each neighborhood. Sophie Steak Chicago is the 12th concept from Ballyhoo Hospitality, one of Chicago’s fastest-growing and most respected restaurant groups. Join a team of passionate restaurateurs with fantastic benefits!

What We Offer:

• Paid Leave
• 401k with vested employer match
• PPO Health, Dental, and Vision Insurance
• Employee Assistance Program
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• The chance to be part of a renowned and growing restaurant group known for its culinary artistry and welcoming ambiance
• Employee dining privileges

GENERAL EXPECTATIONS: 

• Act with integrity, honesty and knowledge that promote the values and culture of the restaurant.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times.
• Maintain clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Understand philosophy of management and owner.
• Displays consistent attention to detail and follow through of all restaurant policies.
• Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners.

ESSENTIAL JOB FUNCTIONS:

(Includes but is not limited to the following duties. Other duties may be assigned): 

• Understand and perform job duties to the expectations of the restaurant and the restaurant Service, Food and Beverage.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional and gracious service at all times.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to ensure communication at all times about the wants and needs of guests. Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assists the Chef in expediting the food to the dining room.
• Aware of all upcoming orders and status of tables expecting food.
• Always uses position numbers and proper spiels.
• Keeps expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment all times in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.