Server/Waiter

Job Overview
Lago is one of the preeminent restaurants located in the heart of flats neighborhood of Cleveland, OH.

Lago’s cuisine is ingredient-focused led by the unyielding dedication of award-winning Chef Fabio Salerno to deliver upscale dining and entertainment experiences. Lago seamlessly transitions from serving business lunches to upscale dinner dining and lively, energetic late-night lounging.

JOB SUMMARY

In our pursuit of excellence, a fantastic opportunity has arisen for a talented and career-driven server who will demonstrate exceptional customer service skills, an immaculate presentation, and a friendly attitude to work within a very demanding and exciting environment. While the ideal candidate will have solid high-end work experience, working at Lago will require an eagerness for learning and development.

KEY RESPONSIBILITIES

 Deliver a consistently high level of guest service. Give unobtrusive, knowledgeable, and genuine service to every guest, every time.

 Display a warm, personalized, and caring welcome by greeting our guests upon arrival to their table

 Present menus, answer questions, and make personalized suggestions regarding food and beverage pairings

 Place guest’s orders according to cooking and prep times, ensuring seamless and impeccable service

 Partner with team members to serve food and beverages that meet or exceed guests’ expectations

 Communicate with guests to ensure their satisfaction and collect additional feedback and insights

 Respond to additional guests’ requirements by inquiring of needs; observing dining process

 Clean and set up the dining areas for the following service

 Refill/restock service areas according to the departments’ standards

 Perform other reasonable job duties as requested by leader

KNOWLEDGE, SKILLS, QUALIFICATIONS

 High School Diploma or related preferred

 Minimum 2 years’ experience in a high-end restaurant required

 Minimum 1 year experience in a fine dining environment required

 Current Food Handler’s certification such as ServSafe

 Exhibit elevated food, wine, and beverage knowledge

 Team oriented

 Knowledge of POS systems

 Knowledge of international cuisines and various cooking methods preferred

 Must be able to detail and define all ingredients on the food menu and recommend menu pairings accordingly

 Organized and detail oriented with the ability to be flexible

 Operate with passion, integrity, and respect for both internal team members and external guests

 Ability to work a flexible schedule including nights, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS

 Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds

 Work requires the following motions: bending, twisting, squatting and reaching.

 Exposure to temperatures: <32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The Salerno Group is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.

Job Types: Full-time, Part-time

Pay: From $5.35 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $5