What are the responsibilities and job description for the Part Time/Full Time Service Writer position at Sorensen Auto Plaza?
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Handling and logging customer complaints and implementing a follow up system
- Price shopping parts
- Outsourcing vehicles and implementing a system for follow ups
- Ensuring customers have a satisfactory experience
- Assisting in maintaining workflow with the techs
- Assist in maintaining shop and customer compliance with all regulators
- Quality control
Job Types: Full-time, Part-time
Pay: $28,000.00 - $32,000.00 per year
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Shenandoah, IA 51601 (Required)
Ability to Relocate:
- Shenandoah, IA 51601: Relocate before starting work (Required)
Work Location: In person
Salary : $28,000 - $32,000