Senior Director of Infrastructure and Operations

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Benefits              

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Creates and executes the strategy and roadmap for the I&O organization.
• Develops, controls, and owns the I&O global budget.
• Responsible for the lifecycle management of global infrastructure.
• Builds best in class ITSM practices to drive operational efficiencies.
• Develops, monitors and delivers monthly metrics to execute on commitments.
• Increases visibility of the technology landscape and its associated risk.
• Supports the transformational activities of the team and the company’s product roadmap in a dynamic environment.
• Builds an end user strategy that secures our assets and optimizes our spend.
• Build and maintains relationships with technology leaders and business executives to develop a clear understanding of business needs.
• Identifies gaps and hires, develops, and retains a high-performing and diverse team.
• Other duties as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements:  Less than 25%

Education  

Minimum 4 Year / Bachelors Degree Information Systems/Technology related field of study

Preferred Graduate Degree Information Systems/Technology related field of study

Minimum Years of Experience    

5 years experience in large, cross-functional teams influencing senior level management and key stakeholders.

Knowledge, Skills, and Abilities

• Exceptional leadership skills with the ability to develop and communicate an I&O vision and plan that inspires and motivates staff and aligns to the IT and business strategy.
• Ability and experience presenting at the executive level.
• Extensive Data Center solutions and Management experience.
• IT budgeting and financial management.
• Strong vendor management and partner relation skills.
• Ability to understand and negotiate contracts.
• Demonstrated ability to develop and execute a strategic people plan that ensures the right people are in the right roles to be successful, engaged, and happy.
• Strong written, oral, and presentation communication skills.
• Ability to instill confidence in the business and demonstrate the value of IT.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.   

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.   

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.  As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.