What are the responsibilities and job description for the Installer/Trainer (Bilingual) position at Sorenson Communications?
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.
Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer / Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.
Pay Range : Hourly Piece Rate
Pay Range : Hourly Piece Rate
Current Piece Rate (Additional compensation for completed installation) :
successful installation$ / successful priority service call$ / successful service call
Additional Benefits :
Mileage ReimbursementTablet ProvidedPhone ProvidedGrowth Opportunities
Essential Duties and Responsibilities
- Install and troubleshoot CaptionCall phones
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist Outreach Specialist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Installer / Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Adapt to new responsibilities as necessary
- Other duties as assigned
Supervisory Responsibility
Education
Minimum : High School Diploma or GED
Experience
Preferred Experience :
Knowledge, Skills, and Abilities
Working Conditions and Physical Requirements
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all : call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today!
Equal Employment Opportunity :
CaptionCall and Sorenson Communications are an EOE, Disability / Age Employer.
CaptionCall
