Assistant General Manager

About The Sorrel River Ranch Experience

Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.

Summary:

We seek a highly motivated and experienced Assistant General Manager to join our dynamic team. As the Assistant General Manager, you will play a crucial role in supporting the day-to-day operations, ensuring efficiency, and contributing to the overall success of Sorrel River Ranch Resort & Spa. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a comprehensive understanding of luxury operations.

Responsibilities:

• Work closely with the General Manager to oversee and optimize daily operations
• Ensure operational efficiency and adherence to established policies and procedures
• Identify areas for improvement and implement strategic solutions to enhance overall performance
• Provide leadership and direction to department heads and staff
• Foster a positive and collaborative work environment, promoting teamwork and accountability
• Conduct performance evaluations and contribute to professional development plans
• Uphold high standards of customer service and satisfaction
• Address customer inquiries and concerns promptly and effectively
• Collaborate with the customer service team to implement improvements based on customer feedback
• Collaborate with the management team to develop and implement strategic plans
• Participate in the development and execution of business expansion strategies
• Collaborate with the sales team to discuss upcoming bookings, sales questions, group assignments, and to share feedback
• Assist with on-the-ground support for MEWS, Pxier, Mind & Body, and respond to help desk inquiries when available
• Work with the team to plan and develop programs, agendas, budgets and services according to spa/activity/program/event/conference requirements
• Manages and assists in events for adventures, spa, food & beverage events, and rooms
• Collaborate with the SRR team to ensure an unparalleled guest experience
• Manage seasonal group assignments
• Supports hotel operations sales performance against budget
• Review reports and financial statements to determine hotel operations performance against budget
• Coaches and supports the operations team to effectively manage occupancy & rate, wages, and controllable expenses
• Champions the service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
• Ensure that Experience Planners and Managers are completing all pre- arrival, during, and post-trip tasks for guest stays
• Manages the experience and rooms division of Sorrel River Ranch Resort & Spa
• Oversees the front office operational deliverables to meet ADR, standard goals and metrics
• Create comprehensive staffing plans and coordinate hiring processes with support from human resources and the Resort managers
• Set season-opening, closing, and training dates
• Guide the creation and implementation process for all operational standards, including but not limited to reviewing current standards, updating standards in preparation for each seasonand creating new standards whenever necessary
• Complete any other duties that may become necessary
  
  

Qualifications:

• Bachelor's degree in Business Administration, Hospitality or a related field
• 6 years of hospitality management experience or proven experience in a managerial role, preferably in a similar industry
• Strong customer service and hospitality-oriented
• Strong leadership & decision-making skills
• Excellent communication & interpersonal abilities
• Analytical mindset with a focus on problem-solving
• Ability to work with a multi-cultural team
  
  

Work Requirements:

• Ability to sit for extended periods of time
• Ability to lift 30 pounds
• Ability to stand for extended periods of time
• Ability to walk the property in regular cycles
  
  

At Sorrel River Ranch Resort & Spa., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Sorrel River Ranch Resort & Spa believes that diversity and inclusion among our teammates are critical to our success as a luxury resort, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Sorrel River Ranch Resort & Spa www.sorrelriver.com

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