What are the responsibilities and job description for the Concierge position at Sorrel River Ranch Resort & Spa?
About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
Position Overview
The Concierge is responsible for providing exceptional service to guests by assisting with various requests, ensuring their comfort and satisfaction throughout their stay or experience. This role requires a high level of communication, attention to detail, and problem-solving skills to ensure all guest needs are met promptly and professionally.
Key Responsibilities:
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Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
Position Overview
The Concierge is responsible for providing exceptional service to guests by assisting with various requests, ensuring their comfort and satisfaction throughout their stay or experience. This role requires a high level of communication, attention to detail, and problem-solving skills to ensure all guest needs are met promptly and professionally.
Key Responsibilities:
- Guest Services: Provide personalized service to guests, including booking reservations, arranging transportation, recommending local attractions, and addressing any other special requests
- Problem Resolution: Address guest concerns, complaints, and special needs in a timely and effective manner, ensuring that they have a positive experience
- Event Planning Assistance: Assist with arrangements for special events, such as birthday celebrations, anniversaries, meetings, or corporate functions
- Local Expertise: Offer recommendations on local dining, entertainment, and sightseeing options, ensuring guests have an authentic and enjoyable experience
- Coordination with Other Departments: Work closely with other hotel or facility departments (housekeeping, maintenance, food and beverage, etc.) to fulfill guest requests
- Guest Interaction: Provide a friendly and welcoming atmosphere, ensuring guests feel valued and well-cared-for at all times
- Reservation Management: Make and manage reservations for dining, transportation, and entertainment, adventures, spa treatments, ensuring all details are accurate and timely
- Administrative Tasks: Maintain an up-to-date knowledge of hotel services, local events, and promotions, and ensure the concierge desk is organized and stocked with necessary materials
- Security and Safety: Ensure the safety of guests by being aware of their whereabouts, special needs, and any safety procedures in place
- Adherence to Policies and Standards: Follow company policies, procedures, and sanitation guidelines
- Maintain a neat and professional appearance
- Any other tasks assigned
- Education: High school diploma or equivalent required. Additional hospitality-related education or certifications are a plus
- Experience: Previous experience in a customer service or hospitality role preferred (e.g., front desk, guest services, or concierge)
- Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and organizational abilities
- Ability to work in a fast-paced environment while maintaining attention to detail
- Knowledge of local attractions, dining, and events is an advantage
- Ability to handle difficult situations with patience and diplomacy
- Language: Additional languages are a plus
- Technical Skills: Familiarity with concierge software and hotel management systems is preferred
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
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