Experience Design Lead

Job Title: Experience Design Lead

Sorrel River Ranch Resort & Spa is seeking a highly skilled Experience Design Lead to join our team. This individual will be responsible for curating and overseeing outdoor programs and activities that enhance the overall guest experience.

• Responsibilities:

• Spearhead the recruitment and training processes for guides.
• Efficiently coordinate schedules and assign activities to guides.
• Develop comprehensive educational materials to enhance guide proficiency.
• Key Responsibilities:

• Customer Service Duties:

• Play a pivotal role in captivating and inspiring guests, encouraging them to venture out and explore the destination.
• Interact with hotel guests, understanding their interests and preferences to tailor outdoor experiences accordingly.
• In the evenings, the manager extends this responsibility by engaging with guests, fostering a social atmosphere that enhances the overall experience.
• Interact with guests ensuring a balance between personalized service and respecting privacy.
• Qualifications and Skills:
• Bachelor's degree in Outdoor Education, Hospitality Management, or a related field.
• Minimum of 5 years' experience in outdoor program leadership with experience teaching and/or guiding outdoor programs within a hospitality / travel outfitter setting.
• Wilderness First Responder (WFR) or equivalent certification.
• Strong leadership, interpersonal, customer service, and communication skills.
• Thorough knowledge of local flora, fauna, and cultural aspects of the wilderness / National Parks area.
• Understanding of safety standards and regulations related to outdoor activities.
• Proven analytical and problem-solving skills.
• Possion and commitment to extraordinary customer service with the ability to effectively resolve difficult customer issues.
• Flexible and adaptable.
• High attention to details.
• Good negotiation skills.
• Creative.