F&B Server

Title: Server

Reports to: Restaurant Manager

Property: Sorrel River Ranch

About The Sorrel River Ranch Experience

Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.

Position Overview

The Server at Sorrel River Ranch plays a crucial role in providing exceptional dining experiences for guests. They are responsible for taking orders, serving food and beverages, and ensuring customer satisfaction. The role involves maintaining an elevated level of professionalism, knowledge of the menu, and excellent customer service skills.

Position Responsibilities

• Customer Service:
  
  

Greeting guests warmly and assist them in selecting menu items.

Provide recommendations based on guest preferences and menu knowledge.

Address customer inquiries and concerns in a polite and timely manner.

• Order Taking and Service:
  
  

Take accurate food and beverage orders from guests.

Input orders into the POS system and communicate with kitchen staff.

Serve food and beverages promptly and accurately.

• Menu Knowledge:
  
  

Stay informed about menu items, specials, and ingredients.

Describe menu items, preparation methods, and ingredients to guests.

• Table Maintenance:
  
  

Set up and maintain dining areas to ensure cleanliness and organization.

Clear and reset tables efficiently.

Refill water glasses and address guest needs during the meal.

• Team Collaboration:
  
  

Work closely with kitchen and bar staff to coordinate order delivery.

Communicate effectively with team members to ensure smooth service.

• Payment Processing:
  
  

Present bills to guests and process payments accurately.

Manage credit cards, and other forms of payment.

• Adherence to Policies and Standards: Follow company policies, procedures, and sanitation guidelines
• Maintain a neat and professional appearance
• Any other tasks assigned.
  
  

Education/Experience

• Must be a minimum of 21 years old
• Experience upholding service and standards in a fining dining restaurant
• Food Handlers & Alcohol Awareness Certificate required
• TOAST POS experience
• Demonstrate effective verbal and written communication skills
• Be able to use good judgement, work independently in a multi-task position
• Must be able to work a flexible schedule including days, nights, weekends, and holidays
  
  

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the team member so classified. Management reserves the right to revise or amend duties at any time.

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