What are the responsibilities and job description for the Guest Experience Coordinator position at Sorrel River Ranch Resort & Spa?
Job Title: Guest Experience Coordinator
Sorrel River Ranch Resort & Spa seeks a highly motivated Guest Experience Coordinator to oversee the planning and execution of outdoor programs and activities that enhance the guest experience.
- Responsibilities:
- Spearhead the recruitment and training processes for guides.
- Efficiently coordinate schedules and assign activities to guides.
- Develop comprehensive educational materials to enhance guide proficiency.
- Key Responsibilities:
- Customer Service Duties:
- Play a pivotal role in captivating and inspiring guests, encouraging them to venture out and explore the destination.
- Interact with hotel guests, understanding their interests and preferences to tailor outdoor experiences accordingly.
- In the evenings, the manager extends this responsibility by engaging with guests, fostering a social atmosphere that enhances the overall experience.
- Interact with guests ensuring a balance between personalized service and respecting privacy.
- Qualifications and Skills:
- Bachelor's degree in Outdoor Education, Hospitality Management, or a related field.
- Minimum of 5 years' experience in outdoor program leadership with experience teaching and/or guiding outdoor programs within a hospitality / travel outfitter setting.
- Wilderness First Responder (WFR) or equivalent certification.
- Strong leadership, interpersonal, customer service, and communication skills.
- Thorough knowledge of local flora, fauna, and cultural aspects of the wilderness / National Parks area.
- Understanding of safety standards and regulations related to outdoor activities.
- Proven analytical and problem-solving skills.
- Possion and commitment to extraordinary customer service with the ability to effectively resolve difficult customer issues.
- Flexible and adaptable.
- High attention to details.
- Good negotiation skills.
- Creative.
